Our client is a specialist FX Brokerage company, helping customers by combining its own technology, insights, experience and industry connections with the best technology and banking service infrastructures available.
THE RESPONSIBILITIES:
Client Onboarding & Service Delivery:
Manage team to deliver efficient end-to-end client onboarding, ensuring timely and high-quality delivery and adherence to internal AML/CTF policies and procedures.
Escalate or own issues when needed, and ensure quick resolution
Act as the point of escalation for complex onboarding queries while serving as a subject matter expert on AML onboarding
Signing off low & medium risk onboarding files
Coordinate with internal teams to address dependencies and remove blockers impacting client delivery
Team Leadership & People Management:
Lead, coach, and develop a team of Client Delivery Analysts
Set performance expectations, provide regular feedback, and ensure a high-performance culture
Support workload planning, prioritisation, and team efficiency
Stakeholder & Cross-Functional Collaboration:
Act as the point of escalation for operational issues affecting clients
Partner with and influence stakeholders to drive alignment and resolve delivery challenges
Manage relationships with third-party vendors providing KYC, ID verification, and screening services
Risk, Control & Compliance:
Oversee risk and control tasks related to client processes
Ensure adherence to regulatory standards, internal policies, and audit requirements
Identify gaps in controls and partner with relevant teams to mitigate risks
Process Improvement & Data Insights:
Identify opportunities to streamline processes and enhance operational efficiency
Use data and insights to track team performance, monitor KPIs, and propose improvements
Preparing management information (MI) and periodic reporting
Contribute to the design and implementation of scalable onboarding and delivery workflows
EXPERIENCE REQUIRED:
Proven experience in client onboarding manager role
Direct management experience, ideally leading KYC, Onboarding or client delivery teams
Must have experience working in the financial services industry and a solid understanding of onboarding corporate clients, including complex ownership and control structures.
Experience working in FinTech / high-risk sectors would be advantageous
Demonstrated ability working in a fast‑paced environment, managing multiple priorities
Excellent stakeholder management and communication skills
For further information please contact Hannah Tabatabai
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