Wealth Planning Business Manager – Compliance PMO

A prestigious private bank with a significant and growing presence in the UK is seeking a Wealth Planning Business Manager, with strong PMO expertise.  This candidate will be responsible for the operational oversight, governance control, and regulatory integrity of the wealth compliance project functions.

Key Responsibilities:

Governance & Risk Management:

• Work closely with Risk and Compliance to maintain robust controls.
• Oversee File review outcomes and Suitability report quality
• Support internal and external FCA audits and ensure that any findings or remedial actions are addressed promptly.  Use findings and remedial actions to better improve processes.

 Operational Oversight & Process Control:

• Own and develop the end-to-end suitability process.
• Ensure that every element of the process runs effectively and efficiently. Maintain an overall culture of minimal errors, compliance and good outcomes for clients.
• Ensure documentation standards meet FCA expectations.
• Improve workflow efficiency
• Oversee the operational workflows of the wealth planning workstream,
• Identify inefficiencies and bottlenecks in administrative and advisory processes a
• Ensure all wealth planning processes comply with FCA regulations
• Manage capacity planning and coordinate support to ensure the business is adquately supported to be able to deliver commercial objectives.

Consumer Duty & Client Outcomes Oversight:

• Ensure advice processes deliver good client outcomes under Consumer Duty.
• Support annual Consumer Duty Board reporting.
• Oversee remediation programmes where outcome gaps are identified.
• Complaints handling:
• Assist the off-team complaints handlers
• Act as liaison for complaints raised by clients against third parties through the wealth planning team.
• Submit and manage complaints raised against third parties by the bank.

Third-Party Provider Management:

• Build and maintain strong relationships with third parties
•  Negotiate terms and service agreements with providers to ensure value for money and high-quality service delivery.
• Monitor the performance of third-party providers and address any issues or concerns promptly.
•  Facilitate the panel selection process and ensure high quality data and records are kept for all panel products

Project Management:

• Lead and manage projects to improve the efficiency and effectiveness
• Coordinate cross-functional initiatives, ensuring timely delivery and alignment with business objectives.
• Prepare and present project updates to senior management and stakeholders.

Technical Resource:

• Own all technical documentation

Stakeholder Engagement:

• Act as liaison between: Wealth Planners, Relationship Managers, Compliance & Risk, Finance, Investment Services
• Act as a key point of contact for bank-wide initiatives, ensuring the wealth planning team is informed of and aligned with broader bank objectives.

Strategy & Business Planning:

• Support the Head of Financial Planning in developing and executing a UK-compliant growth strategy.
• Embed Consumer Duty principles into commercial planning.
•  Produce reports and research on market trends, competitor offering, changing products

Data Management:

• Oversee the integrity of client data within the wealth planning systems, ensuring the correctness of files for audits and accurate management information can be extracted for reporting.
• Support the Head of Wealth Planning to prepare regular business updates, management information (MI) and strategic reports for the head of wealth planning and the Exco.

About You

•  Extensive experience within UK financial planning or wealth management ideally in a PMO function or similar
• Strong understanding of FCA Handbook (COBS, SYSC, PROD)
• Experience operating under SMCR
• Experience in business management, operations, or practice management
• Demonstrated understanding of Consumer Duty requirements

For further information please contact Natalie Eshelby