Compliance Manager

THE COMPANY:

Our client is a leading Claims Solutions and Insurance Services firm. They are now seeking a Compliance Manager to join their team based in the West Midlands.

THE RESPONSIBILITIES:

• Design, maintain and implement a Compliance Monitoring Programme to support all areas of the business model.
• Develop, initiate, maintain and review policies and procedures for the Compliance Monitoring Program.
• Complete internal reviews as necessary and report results to the Corporate Services Director, Operational Directors and Senior Management team
• Oversee a quality assurance call monitoring program for the business
• Oversee reviews and internal audits to highlight business performance in relation to company policies and procedures
• Implement proficient communication strategies across business departments to ensure compliance issues are investigated and resolved accordingly.
• Co-ordinate compliance activities of other departments to positively promote the internal compliance culture
• Drive the communication of Compliance findings and alterations in industry practices.
• Actively promote compliance with Treating Customers Fairly (TCF) throughout the business.
• Liaise with Insurers for appropriate preparation and submission of audit documentation whilst also internally highlighting any cases of non-compliance with company policies or procedures
• Manage relationships with staff and external companies to ensure implementation of the compliance function
• Ensure the business deals with the regulator and other key companies in an open manner

EXPERIENCE REQUIRED:

• Job related experience from a managerial compliance position, or similar technical experience.
• Advanced knowledge of Financial Conduct Authority regulatory requirements and standards
• In depth understanding of Company Policy and Procedures
• Advanced knowledge of Microsoft Office products, specifically Excel preferred
• Ability to work independently without supervision, establishing priorities and meeting deadlines

For further information please contact Natalie Antat